WHAT ARE IK OFFICE HOURS?

We’re online from Monday to Friday from 10 AM - 3 PM Mountain Time, and offline Saturday, sunday and Stat holidays. Emails are answered in the order of arrival. We try our best to clear our inbox as fast as we can. Some inquiries require us to get in touch with our artists before we can provide an answer.

HOW LONG WILL MY COMMISSION REQUEST TAKE?

At Inky Knuckles, our artists do their best to complete orders in a timely fashion. However, it’s important to note that our artists put careful consideration and time into each commission, and therefore we are unable to provide an exact completion date in advance. We do try to get updates from our artists and we will reach out to our collectors when we hear from them.

HOW MUCH IS SHIPPING?

Shipping art within North America is $45 USD. International shipping is $75 USD. Our IK clothing shipping is $15 USD. Oversized art ships for $55 in North America.

How much is the liability coverage for shipping?

We provide $100 insurance coverage when we ship your piece. If you would like to purchase extra liability coverage, please let us know and we can provide a quote for coverage up to $1000 at the collector’s expense. For more expensive pieces, we can use worldwide shipping that have higher liability coverage. Customs fees are also the responsibility of collectors.

WHO PAYS THE CUSTOMS FEES?

Customs fees are the collectors’ responsibility.

ARE COMMISSION SPOTS FIRST COME FIRST SERVED?

Upon receipt of all necessary information for a commission request, we will send an invoice via PayPal. Once the order is processed/paid for, you can consider your spot on the list confirmed.

HOW LONG DOES SHIPPING TAKE and is there tracking?

For website purchases, we typically ship out once a week if we have the art in our possession. Some of our artists have to ship the sold art to us to distribute, so those can take longer. We use express shipping via Canada Post from our Canadian shipping hub and UPS from our USA shipping hub. You will be provided with a tracking number once it is scanned in their systems.

WHY IS MY FINISHED COMMISSION PIECE TAKING SO LONG TO SHIP?

Our artists ship out their completed commissions in large batches to save shipping for all parties involved. Depending on the size of that list, it may take a while for art to be shipped to our shipping hubs from artists.

HOW is art packaged for shipping?

We place all our non-oversized art in plastic art sleeves, then place them between two pieces of wood boards to prevent art from bending. We complete the packaging process by wrapping the two boards with heavy duty black tape. Art coming out of one of our US shipping hubs will sometimes use bubble wrap as well. Oversized art will be shipped in tubes. And yes, once in a while our artists will ship their own art out to collectors and use their own packaging!

HOW SHOULD I OPEN MY PACKAGE WHEN IT ARRIVES?

We suggest pulling the tape apart. Do not use scissors or a knife as the art can be close to the edges.

What is the refund policy?

Custom/commission orders are non-refundable. This is due to the fact that the artist has been paid a commission on the purchased item. Custom orders are deemed final sale and are not able to be returned or refunded. Once payment installments have been made on art, it is also not refundable.